Return, Refund & Exchange Policy

Effective Date: May 28, 2025

Return Eligibility

Returns are accepted within 14 days of delivery. Products must be unused and in their original packaging. Items showing signs of use or missing components are not eligible for return. Clearance and final sale items are non-returnable.

Return Process

Customers must initiate a return request through our website. Unauthorized returns will not be accepted. Upon approval, a Return Merchandise Authorization (RMA) number will be provided. A prepaid return label will be issued, and the cost of return shipping will be deducted from the refund amount.

Refund Policy

A 30% restocking fee applies to all returns. Refunds are calculated as follows:

• Orders $50 CAD and above: 70% of the product price will be refunded, minus return shipping costs.
• Orders between $24 CAD and $49.99 CAD: 70% of the product price will be refunded. Original shipping fees are non-refundable.
• Orders below $24 CAD: 70% of the product price will be refunded. Original shipping fees and the $2.99 small order fee are non-refundable.

Refunds will be processed within 48 hours of receiving the returned item, pending inspection.

Defective or Incorrect Items

Defective or incorrect items must be reported within 7 days of delivery. Customers are required to provide photo or video evidence to support their claim. Upon verification, Xoltronic will offer a replacement or store credit. No restocking or return shipping fees will apply in these cases.

Exchange Policy

Exchanges are only available for defective or incorrect items. Customers must initiate an exchange request through our website. Exchanges are limited to the same item or a variant of equal value, subject to availability.

Refund Method

Refunds will be issued to the original payment method used during purchase. In certain situations, refunds may be provided as store credit, especially when original payment methods are unavailable.

Discounts and Store Credits

Values from coupons or discounts used during the purchase are non-refundable. If a purchase was made using store credit, the refunded amount will be returned as store credit, not cash.

Note

This policy is subject to change without prior notice. For any queries or assistance, please contact our customer support team.